Shipping policy

Shipping rates & delivery estimates

Free shipping Australia Orders over $50 6-8 Business Days
Australia Post Standard $9 6-7 Business Days
Australia Post Express $12 1-3 Business Days
New Zealand Standard $15 6-7 Business Days
New Zealand Express $20 4-6 Business Days
International Express $25 10-14 Business Days


Free shipping on all Australian orders over $50. We also offer free shipping on NZ orders over $80!

Shipment processing time

All orders are processed within 1-3 business days (this can be delayed if your orders falls within a public holiday). Orders are not shipped or delivered on weekends or public holidays.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Nalu Jewels is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


If you have pre-ordered an item then we will send out the items as soon as they are available. You will receive a confirmation email once it's sent with the tracking details.